zoho-support

Skill: zoho-support

Description: Integrates Zoho Desk with OpenClaw to ingest historical tickets, store local embeddings, analyse open tickets and propose draft replies.

Usage:

• Install via clawhub/publish or copy to workspace skills.
• Configure .env with ZOHO_TOKEN and OPENAI_API_KEY

Commands:

• ingest: Run historical ingest (npm run ingest)
• analyse: Analyse open tickets and generate drafts (npm run analyse)

Notes:

• CommonJS project. No TypeScript.
• Keep credentials in .env (don't commit).