ShipStation Order Monitor

Monitor ShipStation for new orders and issues. Perfect for e-commerce businesses using ShipStation to aggregate orders from multiple marketplaces.

Features

• ✅ New order notifications
• ⚠️ Alert for orders stuck in processing (>48h)
• 🛑 Flag orders on hold
• 🚚 Immediate alert for expedited/2-day/priority orders
• 📊 Daily summary reports
• 🔄 Automatic state tracking (avoids duplicate alerts)

Requirements

• ShipStation account with API access
• Node.js (included with OpenClaw)

Setup

1. Get ShipStation API Credentials

1. Log into ShipStation
2. Go to Settings → Account → API Settings
3. Use Legacy API (V1) - generate API Key + API Secret

2. Configure Credentials

Create .env file in your workspace:

SHIPSTATION_API_KEY=your_api_key_here
SHIPSTATION_API_SECRET=your_api_secret_here

3. Test the Monitor

node check-orders.js

Output shows:

• Total orders in last 24h
• New orders detected
• Any alerts

Exit codes:

• 0 - Success, no alerts
• 1 - Success, alerts found
• 2 - Error (API failure, bad credentials)

4. Set Up Heartbeat Monitoring (Optional)

Add to your agent's HEARTBEAT.md:

## Check Orders

Every 15 minutes:

1. Run: `node check-orders.js`
2. Parse results
3. If new orders or alerts → notify via sessions_send
4. If nothing → HEARTBEAT_OK

Or use a cron job for scheduled checks.

Usage

Manual Check

node check-orders.js

In Agent Heartbeat

const { exec } = require('child_process');

exec('node check-orders.js', (error, stdout, stderr) => {
  const results = JSON.parse(stdout);
  
  if (results.newOrdersList.length > 0) {
    // Notify about new orders
  }
  
  if (results.alerts.length > 0) {
    // Notify about issues
  }
});

Alert Conditions

New Orders:

• Any order in awaiting_shipment or awaiting_payment status

Issues Flagged:

• Orders awaiting shipment > 48 hours
• Orders on hold (payment verification, address issues, etc.)

API Errors:

• Authentication failures
• Rate limit exceeded
• Network issues

State Management

The script maintains state.json to track:

• Last check timestamp
• Processed order IDs (prevents duplicate alerts)
• Pending alerts
• Inventory warnings (future feature)

State file auto-prunes to last 1000 orders.

Customization

Edit check-orders.js to adjust:

Alert Thresholds:

// Line ~70: Change from 48 hours to 24 hours
if (order.orderStatus === 'awaiting_shipment' && ageHours > 24) {

Time Window:

// Line ~60: Change from 24 hours to 12 hours
const yesterday = new Date(Date.now() - 12 * 60 * 60 * 1000).toISOString();

Additional Checks:

Add custom logic for your business needs (high-value orders, specific products, etc.)

API Reference

Uses ShipStation API V1

Rate Limits:

• 40 requests per minute
• Script uses 1 request per check

Key Endpoints Used:

• GET /orders?modifyDateStart={date}&pageSize=100

Troubleshooting

Error: "API credentials not configured"

• Check .env file exists in same directory
• Verify credentials don't contain placeholder text

Error: "ShipStation API error: 401"

• Credentials are incorrect
• Regenerate API key in ShipStation

Error: "ShipStation API error: 429"

• Rate limit exceeded
• Reduce check frequency

No new orders detected but they exist:

• Check modifyDateStart window (default: 24h)
• Verify orders have been modified recently in ShipStation
• Check state.json - might already be processed

Files

• check-orders.js - Main order monitoring script
• check-shipping.js - Expedited shipping alert monitor
• state.json - Auto-generated order state tracking
• shipping-state.json - Auto-generated shipping state tracking
• .env - Your credentials (add to .gitignore!)

License

MIT

Author

Built for OpenClaw multi-agent systems.