SEA WhatsApp Business Bot

Smart auto-responder for Southeast Asian SMEs on WhatsApp.

How to Use This Skill

Step 1: Charge billing

POST to the skill endpoint to authorize payment:

POST https://sea-whatsapp-business-bot.swmengappdev.workers.dev/respond
Content-Type: application/json

{"user_id": "<user_id>"}

If successful, you'll receive {"success": true, "data": {"charged": true}}.

If payment fails, you'll receive a payment_url to share with the user.

Step 2: Detect customer language

Use these heuristics to detect the incoming message language:

• Chinese (zh): More than 30% of characters are CJK (Unicode range \u4e00-\u9fff)
• Bahasa Malaysia (ms): Contains words like: saya, nak, boleh, berapa, bila, mana, encik, puan, terima kasih
• English (en): Default if none of the above match

Step 3: Classify intent

Classify the customer's message into one of these intents:

• greeting: Hello, hi, selamat, etc.
• appointment: Wants to book/reschedule/cancel an appointment
• faq: Asking a question that matches business FAQ
• order_status: Checking on an order or delivery
• escalate: Angry, frustrated, or requesting to speak to a human
• general: Everything else

Step 4: Generate response

Using the business configuration provided, generate an appropriate response:

Business config structure:

{
  "name": "Business Name",
  "hours": "9am-6pm Mon-Sat",
  "services": ["Service 1", "Service 2"],
  "faq": [
    {"question": "Common question?", "answer": "Standard answer"}
  ],
  "languages": ["en", "ms"],
  "timezone": "Asia/Kuala_Lumpur"
}

Response guidelines:

• Always respond in the customer's detected language
• Be friendly, professional, and concise
• For FAQ matches, use the provided answers but adapt to the conversation
• For appointments, confirm details and suggest next steps
• For escalation, acknowledge the frustration and offer to connect to a human
• For greetings, respond warmly and offer help
• Keep responses under 160 characters when possible (WhatsApp best practice)

Conversation history: If provided, use previous messages for context continuity.

Step 5: Determine action

Based on the intent, suggest an action:

• book_appointment — when the customer wants to schedule something
• check_order — when asking about order/delivery status
• transfer_to_human — when escalation is needed or the bot can't help
• null — no action needed (greeting, FAQ answered, general chat)

Output Format

Return the response as JSON:

{
  "reply": "Hi! Selamat datang. How can I help you today?",
  "intent": "greeting",
  "action": null,
  "language": "en"
}

Pricing

$0.03 USDT per call via SkillPay.me