💗 Relationship Health Score

> Layer 5: AI Organization Behavior — AI 开始"评估关系"

核心价值

将 AI 从"监控数据异常"升级到"监控关系异常"。

• ❌ Before: 靠经验判断谁要流失，往往发现时已经晚了
• ✅ After: AI 实时评估健康度，主动预警潜在流失

评分维度

评分标准

各维度评分规则

综合评分

Health Score = Σ (dimension_score × weight) / Σ weights

预警等级

数据结构

健康度报告

{
  "partner_id": "partner_001",
  "partner_name": "Hertzmobi",
  "health_score": 62,
  "grade": "🟡 注意",
  "breakdown": {
    "reply_speed": {"score": 70, "trend": "down", "weight": 0.20},
    "emotion_stability": {"score": 55, "trend": "stable", "weight": 0.25},
    "cooperation": {"score": 65, "trend": "stable", "weight": 0.20},
    "payment_timeliness": {"score": 80, "trend": "stable", "weight": 0.15},
    "traffic_stability": {"score": 50, "trend": "down", "weight": 0.20}
  },
  "alerts": [
    {
      "type": "reply_speed_decline",
      "message": "回复速度从 2h 降至 8h",
      "severity": "warning"
    }
  ],
  "ai_suggestion": {
    "action": "主动电话沟通",
    "reason": "该 Partner 回复速度和流量都出现下降趋势",
    "script": "建议电话询问是否对当前 CAP 或条款有调整需求",
    "priority": "high"
  },
  "last_updated": "2026-05-15T10:30:00Z"
}

使用场景

场景 1：查询健康度

from relationship_health import get_relationship_health

# 查询 Partner 健康度
health = get_relationship_health("partner_001")
print(f"健康度: {health['health_score']} ({health['grade']})")

场景 2：批量监控

from relationship_health import monitor_all_partners

# 监控所有 Partner 健康度
results = monitor_all_partners()

# 筛选需要预警的
alerts = [r for r in results if r["grade"] in ["🟡 注意", "🔴 预警"]]
for alert in alerts:
    send_notification(alert)

场景 3：预警通知

from relationship_health import check_and_alert

# 检查并自动发送预警
alerts = check_and_alert(
    threshold_warning=70,
    threshold_critical=50
)

for alert in alerts:
    print(f"🚨 {alert['partner_name']}: {alert['health_score']} 分")
    print(f"   建议: {alert['ai_suggestion']['action']}")

与其他 Skill 集成

集成 partner-memory-system

# Health Score 自动读取 Partner Memory 进行评分
from partner_memory import get_partner_memory

memory = get_partner_memory(partner_id)
# 使用 memory 中的数据计算各维度得分

集成 cross-cultural-negotiation-copilot

# 根据健康度调整沟通策略
health = get_relationship_health(partner_id)

if health["grade"] == "🔴 预警":
    strategy = "empathetic_urgent"  # 共情优先 + 紧迫感
    message = "非常重视与您的合作关系..."
elif health["grade"] == "🟡 注意":
    strategy = "supportive_caring"  # 支持性 + 关心
    message = "希望了解您最近的反馈..."
else:
    strategy = "normal"  # 正常商务沟通

技术规格

示例输出

健康度查询

$ python relationship_health.py --action query --partner_id partner_001

{
  "partner_id": "partner_001",
  "partner_name": "Hertzmobi",
  "health_score": 85,
  "grade": "🟢 健康",
  "breakdown": {...},
  "ai_suggestion": {
    "action": "保持当前沟通频率",
    "priority": "low"
  }
}

预警检查

$ python relationship_health.py --action check_alerts

🚨 发现 2 个需要关注的 Partner:

🔴 partner_003 (GamePartner)
   健康度: 35 分
   原因: 回复速度下降 + 流量波动 >30%
   建议: 立即电话沟通

🟡 partner_002 (AppTango)
   健康度: 62 分
   原因: 最近情绪风格偏悲观
   建议: 24h 内主动问候

Skill 版本: v1.0.0

新增于 Hackathon 2026