Autonomous Property Management Ticketing Agent + ThumbGate Safety

What This Agent Does

• Answers tenant maintenance requests 24/7 via Voice and Text.
• Triages requests: Instantly identifies life-safety emergencies (e.g., active flood, gas smell) vs. routine repairs (e.g., dripping faucet).
• Validates the tenant's lease ID and unit number before creating a ticket.
• Syncs directly into Buildium, AppFolio, or Google Sheets.
• Uses ThumbGate to ensure the AI NEVER promises a same-day repair for non-emergencies.

Critical ThumbGate Rules

• Emergency Filter: If words like "fire", "flood", "gas", or "sparks" are missing, block any "Emergency" ticket categorization.
• Repair Capping: Block the agent from authorizing any repair quote > 00 without a human landlord's explicit signature in ThumbGate.
• Duplicate Guard: Block ticket creation if a request for the same unit/category was submitted in the last 24 hours.

Setup

1. Link your tenant database (Google Sheets or CRM).
2. Configure your emergency on-call contact.
3. Load skill: openclaw skill load property-management-agent