OpenClaw Troubleshooting

Overview

When handling OpenClaw-related issues, follow the workflow of "check official resources first, then determine fix status."

Workflow

Step 1: Information Gathering

Confirm the following with the user (if not already provided):

• Current OpenClaw version (openclaw --version)
• Channel/platform being used (Feishu/Telegram/Discord/Slack, etc.)
• Specific problem symptoms (error messages, frequency, reproduction steps)
• Recent upgrades or configuration changes

Step 2: Official Documentation Search

Search the official documentation for relevant content:

• URL: https://docs.openclaw.ai
• Search keywords: core issue terms (e.g., "feishu notification", "typing indicator", "cron job")

Step 3: GitHub Issue Search

Search GitHub issues to confirm if this is a known problem:

• Issues URL: https://github.com/openclaw/openclaw/issues?q=is%3Aissue
• Search strategy (try in order):

1. Exact search: issue keywords + channel name (e.g., "feishu reaction notification")
2. Fuzzy search: channel name + feature module (e.g., "feishu typing")
3. Error message search: extract key fields from error messages

Step 4: Analyze Results and Report

Reply to the user using this structure:

**Problem Diagnosis**
- Symptom summary: (one sentence)
- Related GitHub issue: #[number] (if any)
- Fix status:
  - Fixed: version number + upgrade recommendation
  - Not fixed: temporary workaround + official fix progress
  - Configuration issue: provide correct configuration example

Step 5: Record and Follow Up

If the issue is a known bug being fixed:

• Inform user of the expected fix version
• Record in todo list, remind user to verify after release

Key Resources

Quick Checklist

CHANGELOG Check

• URL: https://raw.githubusercontent.com/openclaw/openclaw/main/CHANGELOG.md
• Purpose: Confirm whether a specific version includes a particular fix
• Search tip: Search for issue numbers (e.g., #28660) or feature keywords in CHANGELOG

Response Template

Standard reply format for users:

Boss, I've checked. Here's the situation:

Current version: x.x.x

Latest available version: x.x.x

GitHub issue: [#number] title (if any)

Fix status:

• Version x.x.x: not fixed / fixed
• Version x.x.x: includes fix (CHANGELOG reference)

Recommended solutions:

1) Temporary workaround: (e.g., disable certain notification settings)

2) Permanent fix: (upgrade recommendation or wait for fix)

Which step would you like me to help with?

Notes

• Prioritize the Fixes section in CHANGELOG to confirm fix versions
• If issue status is open, the fix is still in development
• For configuration issues, prioritize providing on-site verifiable solutions
• Record user wait decisions (e.g., "wait for next version"), follow up proactively