Intercom

!Intercom

Manage a Intercom workspace for customer support operations. Handle conversations, manage contacts and companies, create and update tickets, organize help center articles, and automate support workflows.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Intercom API access yourself.

Setup in 3 Steps

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│  Intercom API    │
│   (User Chat)   │     │   (OAuth)    │     │   (v2.17)       │
└─────────────────┘     └──────────────┘     └──────────────────┘
         │                       │                       │
         │  1. Install Plugin  │                       │
         │  2. Pair Device   │                       │
         │  3. Connect Intercom│                       │
         │                   │  4. Secure Token      │
         │                   │  5. Proxy Requests    │
         │                   │                       │
         ▼                   ▼                       ▼
   ┌──────────┐      ┌──────────┐           ┌──────────┐
   │  SKILL   │      │ Dashboard│           │ Intercom │
   │  File    │      │ Auth     │           │ Workspace│
   └──────────┘      └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Intercom again."

Quick Start

# List open conversations
clawlink_call_tool --tool "intercom_list_conversations" --params '{}'

# Get a contact by email
clawlink_call_tool --tool "intercom_search_contacts" --params '{"query": {"field": "email", "operator": "=", "value": "user@example.com"}}'

# Get workspace admins
clawlink_call_tool --tool "intercom_list_all_admins" --params '{}'

Authentication

All Intercom tool calls are authenticated automatically by ClawLink using the user's connected Intercom workspace.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Intercom API request on the user's behalf.

Getting Connected

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=intercom and connect Intercom (requires an active Intercom workspace).
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for intercom in the list.

Verify Connection

clawlink_list_tools --integration intercom

Response: Returns the live tool catalog for Intercom.

Reconnect

If Intercom tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=intercom
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration intercom

Security & Permissions

• Access is scoped to the connected Intercom workspace only.
• All write operations require explicit user confirmation. Before executing any conversation, contact, or content action, confirm the target resource and intended effect with the user.
• Destructive actions (delete contact, delete company, delete article) are marked as high-impact and must be confirmed.
• Conversation state changes (close, reopen, assign) affect live customer conversations — confirm before executing.
• Admin-only operations require the authenticated user to have admin permissions in the workspace.

Tool Reference

Conversations

Contacts & Visitors

Companies

Tags & Labeling

Help Center & Articles

Collections & Sections

Help Centers

Internal Articles

External Pages & Content Import

News

Tickets

Ticket Types & States

Admins & Teams

Macros

Segments

Data, Events & Analytics

Data Exports

Custom Objects

Calls & Transcripts

Subscription Types

Signup Forms & Customization

Code Examples

List open conversations

clawlink_call_tool --tool "intercom_list_conversations" \
  --params '{}'

Search for a contact by email

clawlink_call_tool --tool "intercom_search_contacts" \
  --params '{"query": {"field": "email", "operator": "=", "value": "user@example.com"}}'

Create a new contact

clawlink_call_tool --tool "intercom_create_contact" \
  --params '{"email": "newuser@example.com", "role": "user", "name": "New User"}'

Reply to a conversation

clawlink_call_tool --tool "intercom_reply_to_conversation" \
  --params '{"conversation_id": "CONVERSATION_ID", "message_type": "comment", "body": "Thank you for reaching out! We will get back to you shortly."}'

Create a help center article

clawlink_call_tool --tool "intercom_create_an_article" \
  --params '{"title": "How to reset your password", "body": "<p>Follow these steps to reset your password...</p>", "state": "draft"}'

Discovery Workflow

1. Call clawlink_list_integrations to confirm Intercom is connected.
2. Call clawlink_list_tools --integration intercom to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration intercom.
5. If no Intercom tools appear, direct the user to https://claw-link.dev/dashboard?add=intercom.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call                      │
│                                                             │
│  Example: List conversations → Get details → Show results   │
└─────────────────────────────────────────────────────────────┘
                              │
                              ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                     │
│  list → get → describe → preview → confirm → call          │
│                                                             │
│  Example: Preview reply → User approves → Execute            │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Notes

• Conversation conversation_parts are paginated — walk all cursors for complete transcripts.
• Fields like title, subject, source.body, conversation_parts.body, and statistics can be null in responses.
• System/workflow events appear in conversation_parts with null body or author.
• first_admin_reply_at may be null despite actual replies — use last_admin_reply_at for SLA calculations.
• Attachment URLs in conversation_parts are short-lived — download promptly.
• The state field and open boolean can diverge — re-fetch to verify state before assign/reply/close actions.
• Only events less than 90 days old can be listed via intercom_list_data_events.
• Company list does not include companies with no associated users.
• Scroll API for companies has a limit of 10,000 companies per scroll session.
• Custom data attribute type changes must be done through the Intercom UI.

Error Handling

Troubleshooting: Tools Not Visible

1. Check that the ClawLink plugin is installed:

```bash

openclaw plugins list

```

1. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
2. If a fresh chat does not help, run:

```bash

openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json

openclaw gateway restart

```

1. After restart, tell the user to send /new again and retry.

Troubleshooting: Conversation State Issues

1. If close/reopen actions produce unexpected results, verify conversation state via intercom_get_conversation first.
2. Always send reply before closing a conversation — never parallelize INTERCOM_REPLY_TO_CONVERSATION with INTERCOM_CLOSE_CONVERSATION on the same conversation.
3. If a conversation appears to be open but state differs, re-fetch to verify current state.

Resources

• Intercom API Documentation
• Intercom Articles API
• Intercom Conversations API
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=intercom-support
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

Related Skills

• Jotform Forms — For form submissions and lead capture
• Monday Workflows — For project management and task tracking
• Slack — For team communication and notifications

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