24/7 Voice & Text Dispatch Agent for HVAC & Plumbing. Qualifies leads, checks service zones, books appointments into ServiceTitan/Housecall Pro, and uses Thu...
Answers after-hours calls and texts 24/7 for local home service businesses.
Triages emergencies (e.g., active leaks, no AC in 100-degree weather) vs. routine maintenance.
Validates the caller's zip code against your approved service area.
Books qualified leads directly into CRMs like ServiceTitan, Housecall Pro, or Jobber.
Uses ThumbGate to ensure it never quotes exact prices for complex repairs without a tech on site.
Critical ThumbGate Rules
Zone Check: Block any booking if the customer's zip code is not in the approved service matrix.
No Blind Quoting: Block the agent from quoting exact repair costs; only quote standard dispatch/diagnostic fees.
Emergency Escalation: If the words "flood", "leak", "spark", or "smoke" are detected, immediately block automated booking and route to the emergency human-on-call line.
Mandatory Contact Info: Block finalizing a ticket if Phone Number and Address are missing.
Setup Requirements
ServiceTitan, Housecall Pro, or Google Calendar integration.
Voice provider API (ElevenLabs recommended).
ThumbGate active.
Success Metrics
Capture 100% of after-hours leads.
Zero out-of-zone wasted truck rolls.
Zero liability from AI hallucinated repair quotes.